Why Aren’t Customers Completing Your Survey?

January 16, 2018 // Shep Hyken
Customers Completing Surveys

Getting feedback from your customers about their experience with you and your business is incredibly valuable. But it only works if you actually get people to complete your survey! So what can you do to ensure that the most people are willing to respond and give you that honest feedback you need? The two most important things you can do are to send the survey quickly, and make it short. Learn why in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.