Are Your Systems Creating Problems?

Is It the System

What causes the most problems in your business? Is it that your employees are not living up to your expectations? Or (hint hint…) is it more likely that there’s something wrong with your process, your system, that is causing the problems? While people can fail (and you can help and coach them when they do), they are often limited by the systems in place around them. If you’re seeing persistent issues, it just might be time to see what you can do to put your team in a place to succeed.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to