Are Your Customers Just Getting Used to Bad Service?

June 5, 2019 // Shep Hyken
Customers Getting Used to Poor Service

Have your customers developed experiential calluses? Sometimes, customers stick with a business despite poor customer service because they’re simply used to it, and it’s easier to put up with the pain than to deal with the hassle of switching. That can work for a company in the short term, but ultimately, competitors will see opportunities, and customers will reach a point where things are so bad they feel forced to switch.

Learn more about when customers will and will not put up with bad customer service in our latest video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.