Are You Really Answering Your Customer’s Question?

Are You Really Answering Your Customers Questions

Your customer, or a prospective customer, reaches out to you with a question. You give them an answer. Simple as that, right? Maybe not. A common mistake in business is to give an incomplete answer, answering part of the customer’s question, but leaving out information that either prompts a time-consuming follow-up question or a simple walkaway.

Watch this week’s video for a discussion about how to give a complete answer, every time!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to