Are You Managing the Details?

Are You Managing the Details header

You may think of the “details” as small, unimportant things. But paying attention to all those small things, those little details, can add up to something huge. The customer experience is built up of all those small details, and when we focus on getting them right, it tends to help us get the big thing right, too. Train your employees to manage the details, and you’ll build a team that has the ability to do more than they realize.

Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to