Are You Making Peace of Mind Calls?

July 7, 2020 // Shep Hyken
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The time to focus on customer satisfaction isn’t just immediately before and after the sale. Instead, it should be something you’re working on all the time, especially if you have a subscription model for your business. What are you doing to provide a little extra peace of mind for your customers? It can be as simple as a call every few months to check in and make sure they know you’re thinking about them.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.