Anticipating Customer Needs

April 24, 2017 // Shep Hyken
Anticipating Customer Needs

What’s even better than taking care of customer’s needs with great customer service? Having customer service that anticipates your customer’s needs and takes care of them before they even think to ask! On the old tv show M*A*S*H, Radar O’Reilly was the ultimate assistant for Colonel Potter, anticipating his needs so thoroughly that he would walk in the door with the files the colonel was asking for before he’d even finished his request. And just like an assistant anticipating an executive, your customer service can anticipate customers’ needs by paying close attention and taking the initiative.

Learn how to practice this important customer service skill in this video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.