Amazing Service? Or Just Normal?

June 14, 2021 // Shep Hyken

Are you one of the many business owners who worries that amazing customer service is outside your capabilities? Maybe you’ve seen some of the over-the-top stories from customer service legends, and don’t see any way you could measure up to those experiences. Well, the good news is that it’s still very much within your grasp to deliver amazing customer service! It’s all about focusing on the little details, and maintaining consistent standards for every employee in every interaction. Learn how your “normal” can become someone else’s “amazing” in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.