Always Go the Extra Inch in Customer Service

June 26, 2019 // Shep Hyken

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Have you ever experienced lazy customer service? It’s one thing when someone makes an over-the-top extravagant request that can’t be met, but what about when it’s something small that takes little or no extra effort? Sure, it’s not a requirement, but one of the best ways to show appreciation to a customer is to give them just a little extra time. You don’t necessarily have to go the extra mile every time, but don’t ignore the everyday opportunities to go the extra inch.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.