A Crisis Magnifies Your Personality Traits

May 6, 2020 // Shep Hyken

Man breaks two puzzles with word Crisis. Avoid or end economic political crisis. Recovery, overcoming consequences. New business and industry opportunities. Stabilization financial system

We all watch the news and see the dark side of COVID-19, which includes devastating numbers of illnesses and deaths, financial struggles, and more. Businesses are going under. Unemployment is at an all-time high. A lot of people are hurting. But there is still quite a bit of “good” happening around us. In this week’s video, I share some of what I know is going on, just to make the point that there are still good people doing good things, often at their own personal sacrifice. It’s important to find reasons to smile and laugh during dark times. Keep your morale up, and the morale of your colleagues and employees!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.