6 Steps to Repeat Customers

May 26, 2021 // Shep Hyken

Getting a new customer can be hard work. Once you’ve made it over that mountain, you want to turn that person into a loyal customer, who will come back and buy again. But how do you do that? I’ve developed a 6-step process for what you as a business owner should think about and do to create repeat, loyal customers.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.