5 Tips to Stay Competitive in 2018

January 23, 2018 // Shep Hyken

Amazing Customer Service Gives a Competitive Edge

No matter what your business is, what industry you’re in, things are changing. Technology is constantly changing the way we do things, and what our customers expect. So you have to keep up with the times, or watch other businesses pass you by—or even have to close your doors. In this video, I share 5 things you must do to stay competitive and relevant in 2018, including embracing your customer’s changing expectations, being more convenient than ever, and more.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.