5 Fundamentals of a Great Customer Experience

September 30, 2019 // Shep Hyken

Next week is National Customer Service Week, celebrated each year in the first full week in October. It’s about not only your customers, but also your employees who serve those customers and create the customer experience on the front lines. This is a time to celebrate the things you’re doing right, and to refocus on the fundamentals to make sure you’re not missing out on a big part of customer service.

In this week’s video, we’ll break down five of the most important things you can do to create a wonderful customer experience!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.