4 Steps to Handling Holiday Stress

December 21, 2017 // Shep Hyken

The holidays are meant to be a time of joy, but for many businesses and customers, it’s a time of great stress. Crowds, traffic, and time crunches pile atop one another to create stress for customers, who might take it out on your employees. So how you can and your team handle this busy season—and any other busy season you experience throughout the year? It starts with hiring the right people who have the personality and ability deal with stressful situations, and includes proper planning, a positive approach to deliver a stress-free experience, and a culture of empowerment to solve problems.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.