3 Traits for Problem Solving

March 8, 2021 // Shep Hyken

I think that anyone whose job includes dealing with other peoples’ problems or questions needs three specific traits: empathy, communication skills, and resilience. This can include not just customer service, but also those tasked with handling the “inside customer,” people inside the organization. In this week’s video, we’re especially focused on resilience, and how it can make a difference for your team.

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.