When a customer tells you that their experience was “fine,” what does that mean? Oftentimes, “fine” doesn’t really mean fine! When you hear someone say things are fine, it’s time to dig deeper to understand how the customer really feels. Because in customer service, fine often means okay at best—average, unimpressive. You might not be doing anything egregiously wrong, but it could mean that you’re missing out on doing something right, too.
Learn more by watching this video!