Helping Customers Self-Confirm Their Buying Decision

Helping Customers Self-Confirm Their Buying Decision

Good sales skills can get you some business to start off with. But how do you get people to return and buy from you over and over. That requires mastering what happens after the buying experience, and is largely centered around having amazing customer service that lives up to all the promises and expectations that were built up before the sale. Too often, the actual experience doesn’t live up to the marketing hype. But when it actually does, and when you even over-deliver, that creates a powerful reaction. The customer is able to self-confirm their buying decision, because you’re giving them reasons to feel good about it.

In this video, learn how this works!

About the author

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.

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