Do You Ask Your Employees This One Question?

February 5, 2018 // Shep Hyken

I’m a big believer in the “One Thing Question.” Ask your customers just this one question: “What’s one thing you can think of that would make doing business with us better?” The secret is, you can also use a variation on that question with your employees to make your company an even better place to work. When you get serious responses from your employees, and identify the best ones to implement in your business, the good feelings inside your organization will be felt by customers. Learn how to do this in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.