Use Common Sense in Your Customer Service

Use Common Sense in Your Customer Service

Have you ever run into a company policy that just didn’t make sense to you as a customer? One that drove you nuts with its ridiculousness? Well, make sure that’s not your company! A customer experience that fails the common sense test is going to create a moment of misery for your customer, but can be easily avoided by taking a few simple steps. And it has to start with hiring the right people and providing them the proper training.

Listen to an example of a particularly bad customer experience, and how to avoid it, in this week’s video:

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About the author

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to

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