Turn Limitations into Customer Service Excellence

June 7, 2017 // Shep Hyken

Operationalizing a Customer Service Culture

There are some situations where your hands are tied. Some industries are heavily regulated, and there are strict compliance rules and laws that you have no way around. These laws are often unfriendly to customers. But look for ways you can make life easier for your customers. Are there things that you can do that are still compliant with the laws and regulations, but make things better for your customers? That’s a way to turn a limitation and inconvenience into a positive customer service experience. Learn how one airline put this into practice in this video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.