Stop Going Through the Motions

October 16, 2017 // Shep Hyken
Focus on the Customer Not the Money

Have you ever seen someone who was clearly just going through the motions? Someone who mindlessly asks you a question that you’ve already answered just because it’s the next question in their script? Or asks a question that is clearly irrelevant to your situation? Many people start to go through the motions, especially as the day goes on. The best people stay alert and focused, and give each customer a unique experience in every interaction. Learn more in this week’s video!

Shep Hyken

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.