Prepare for National Customer Service Week

September 25, 2017 // Shep Hyken

Customer Service Strategy Serve and Protect

National Customer Service Week is coming up soon, the first week in October. It’s a great time to think about what it is that makes for good customer service! In truth, it’s impossible for us to determine among ourselves whether we have good customer service. It’s really all up to our customers and their perception of our service! They are the judge and jury. But the key to getting there is starting on the inside of your company’s culture. What is your service mantra, and how do you teach and train to it? Consistently deliver a customer experience that is better than average, every time.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.