Make Last Impressions Count, Too

Make Last Impressions Count, Too

Everybody knows about the importance of a good first impression. But the last impression matters, too—because it’s often a lasting impression. A good last impression will leave your customer feeling good about you and your business, and ready to come back to you when they need your services again. In this video, you’ll learn about one company that does an amazing job of creating a powerful last impression, using a “Departure Meeting.”

Learn all about it in the video below!

About the author

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.

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