Honesty is the Best Customer Service Policy

July 31, 2017 // Shep Hyken

Is honesty really the best policy? In customer service, the answer is yes! Our relationships with our customers are important, and they want (and deserve) the truth, no matter what. We can approach subjects with tact and empathy, but must still be honest. If there’s a problem, be upfront about it. The customer will find out the truth eventually, and it’s far better to get it from you in the beginning, when you can demonstrate your transparency and strengthen the relationship.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.