This week on the GSB TV Customer Service Show, Rachel Baker and Ricardo Jimenez look at four important parts of a great customer service strategy. Everyone has had good and bad experiences in customer service—whether as the customer service representative or simply as the customer. How that experience goes can make or break the relationship a customer has with the company.
In this session, you’ll learn:
- How to keep customers in the loop and respond quickly
- The importance of personalization
- How going the extra mile gives you customers for life
Watch the full session for these insights and more!
Come back next week for the next episode of GSB TV!