Have you ever put effort into something only to feel unappreciated? If you don’t treat your customers right, they could very well feel the same way. In fact, 68% of customers will leave a company when they feel unappreciated. In this session of the GSB TV Customer Service Show, Ricardo Jimenez and Rachel Baker talk about what customer appreciation is, the benefits of a strong customer appreciation strategy, and a few ways to do it.
In this session, you’ll learn:
- How customers expect to be treated by companies they buy from
- How customer appreciation can increase your company profits
- Thoughtful and personal gifts that show your appreciation
Watch the full session for these insights and more!
Come back next week for the next episode of GSB TV!