Friday 5 for January 12th, 2018

Friday 5 for January 12th, 2018

Smile and Dial

By Will Adams

The phrase “smile and dial” has existed in the sales and customer service profession since the advent of the telephone. Yet despite this longevity, what ought to be common practice isn’t!… 4 minute read

Use Common Sense in Your Customer Service

By Shep Hyken

Have you ever run into a company policy that just didn’t make sense to you as a customer? One that drove you nuts with its ridiculousness? Well, make sure that’s not your company! A… Watch video

Reevaluate Your Hiring Procedures in 2018

By ADP

Quickly hiring and onboarding employees is a critical way for your business to save time and money. After all, hiring searches are costly in both money and energy, and employees who are… Read article

15 Reasons to Write a Business Plan

By Bill Wortman

The two basic purposes of a business plan are to raise funding and effectively plan new business ventures. Below is a list of 15 common reasons, including the first two already… 2 minute read

Recommended Reading

By GSB Staff

Keeping up with all the latest news and advice isn’t easy—so we’re here to help with some recommendations for the essential reading for small business owners and… Read article

About the author

GoSmallBiz

GoSmallBiz.com offers small business consulting, CEO advice, and an extensive online learning center for small businesses and entrepreneurs. The mission of GoSmallBiz.com is simple – to improve the lives of its customers and give them a better chance at success. The GoSmallBiz business specialists have hundreds of years of combined business experience in both private and public companies, and represent all major industries and professions, including CPAs and specialists in finance, sales, marketing, HR, IT, and operations.

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