Who Drives Customer Service Culture in Your Organization?

Who Drives Customer Service Culture in Your Organization?

Is there one person in your organization who, above all others, drives your customer service culture? That person is The Force Within. Their extra effort stands out, and their enthusiasm for serving customers is contagious. In this brief video, you’ll hear a story about a recent experience on an airline where The Force Within made a clear difference—and how others around him can continue making a customer feel acknowledged and appreciated.

Learn more by watching this video!

About the author

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.

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