Belief and Action Equals Passion

I believe that if you’re going to do something, you have to really commit to it. Whatever you do, give it the best of yourself, not just “enough.” A big part of that commitment is having great passion for whatever it is you’re doing. If you look around at the people giving business advice, you’ll […]

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Authenticity Drives Engagement on LinkedIn

LinkedIn is one of the most important social media platforms for business professionals, with a huge audience focused on business. One of the best ways to increase engagement on the platform and get more likes and shares for your content is to be authentic. That means showing your personality, knowing your audience, and communicating plainly, […]

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The Problem with Fine

When a customer tells you that their experience was “fine,” what does that mean? Oftentimes, “fine” doesn’t really mean fine! When you hear someone say things are fine, it’s time to dig deeper to understand how the customer really feels. Because in customer service, fine often means okay at best—average, unimpressive. You might not be […]

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Friday 5 for July 7th, 2017

The Best Customer Service Line By Shep Hyken What’s the best customer service line you’ve ever heard? Is it empathy for a customer’s problem? An explanation of the problem? A timeline for a solution? In conversation with the… Watch video Red Tape in the Restaurant Biz By ADP If you’re planning on opening your own […]

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4 Reasons to Love Complaints

We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As much as this type of person may annoy you personally, small business owners should love the complainer. In fact, embracing […]

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Red Tape in the Restaurant Biz

If you’re planning on opening your own restaurant business, you may not be aware of all the different types of red tape you’ll have to get through first. There are zoning laws, building permits and licenses, and other types of licenses and permits with the federal and state governments. All these different requirements may seem […]

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