Smile and Dial

The phrase “smile and dial” has existed in the sales and customer service profession since the advent of the telephone. Yet despite this longevity, what ought to be common practice isn’t! Surprisingly, there are many sales and customer service professionals who either haven’t heard of this foundational approach to telephone etiquette or, worse, there are […]

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Use Common Sense in Your Customer Service

Have you ever run into a company policy that just didn’t make sense to you as a customer? One that drove you nuts with its ridiculousness? Well, make sure that’s not your company! A customer experience that fails the common sense test is going to create a moment of misery for your customer, but can […]

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Reevaluate Your Hiring Procedures in 2018

Quickly hiring and onboarding employees is a critical way for your business to save time and money. After all, hiring searches are costly in both money and energy, and employees who are not properly onboarded are more likely to leave their job—creating yet more expensive hiring searches. In the New Year, take a look at […]

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Friday 5 for January 5th, 2018

Ask Yourself These 4 Questions Before Starting a Business in 2018 By Deborah Sweeney                              Are you ready to be an entrepreneur in 2018? Maybe you have a side gig you’re ready to turn into a full-time business or you’re excited to own and operate a franchise. You’re ready… 4 minute read Don’t Charge Extra for […]

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Don’t Charge Extra for Customer Service

People reach out to a customer service department because they need help, or they have a question, or they want to make a complaint. In those situations, it’s important to deliver an amazing experience to all of those customers—not just some. But too many companies are setting up systems that offer minimal support unless you’re […]

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Ditch These 4 Interview Strategies

Your interview process is supposed to help you find the best job candidates for your business, the people who will help you succeed. But it only works if you’re taking the right approach in interviews and asking the right things. Many businesses—including both large and small—use interview techniques that don’t work. Are you making some […]

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Converting Prospects into Paying Customers

As a small business owner, your number one goal at all times is to find ways to get one more customer. You’re looking for ways to convert every business prospect you can into a paying customer, starting with just one purchase until they become a regular. As a result, it can be particularly disheartening when […]

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Friday 5 for December 29th, 2017

Free Can Be a Great Customer Service Strategy By Shep Hyken Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small… 3 minute read Questions for Your Parental Leave Policy By […]

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