What Word Describes Your Business?

I’ve often noted that changing vocabulary can help shift an attitude and even a company’s culture. But some companies have taken it to the next level, and are inventing words that emphasize who they are to their customers. Think Southwest Airlines and “Transfarency.” Or Volkswagen’s “fahrvergnugen.” If you’re looking for the perfect word to describe […]

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How Asking Questions Leads to Success

I have often said that I have never had an original idea. I can’t speak for anyone else, but in my life everything I’ve learned has come from what I see, what I hear, and what I read. But above all, I like to learn from watching and listening, so I make a point of […]

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7 Steps to Conflict Resolution

We all experience conflict throughout our lives. Conflict with colleagues. Conflict with friends. Conflict with family. And that conflict really affects us, it gets inside our heads and gnaws away at us when we would rather be focused on other things. Simply put, when conflict isn’t properly addressed, we aren’t able to give the best […]

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Do You Know the Basics about Angel Investors?

Getting a business off the ground takes money, and for some businesses, that means getting outside funding, whether from investors or lenders. Sometimes, an angel investor is the right answer. But what is an angel investor, and when are they an appropriate funding source? How do you go about pitching to an angel investor? Get […]

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Holiday Staffing

For many businesses, the holiday season is the busiest time of the year. But at the same time, that’s when many people on your team are looking to take time off for traveling and celebrating those very same holidays. So how do you satisfy these conflicting problems? The ADP blog team has some suggestions, including […]

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Don’t Let Bad Customer Service Become a Habit

When you practice something day after day, and it becomes natural, then it has become a habit. That can be a good thing—or it can be a bad thing. Customer service naturally becomes a habit, which means that bad customer service can become a habit, too—and one that you need to avoid! Delivering amazing customer […]

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Friday 5 for November 17th, 2017

It’s a Marathon, Not a Spring, When It Comes to Small Business By Deborah Sweeney When you’re actually off to the races at the marathon, you’re in it for the long haul and will keep going until you make it to the end. The same thing goes for being in business! Once… 3 minute read […]

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You’re Only as Strong as Your Weakest Link

It might sound like a cliché, but it’s true: you’re only as strong as your weakest link, and that saying holds true for your business and your brand. Even if 99 employees are great, but 1 is not, what happens when a customer encounters the one? It hurts your brand reputation, at least for that […]

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Ditch the Script!

Working in the sales industry, there’s one request that comes through more loudly and more clearly than anything else: scripts. “Can I get a script for cold calling?” “I really liked that presentation. Can I get your script?” “What script did you use to make that sale?” And I get it. It’s not easy initiating […]

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