Small Biz: There’s No Shame in Second Place

For years, sporting events and competitions have taught us that the ranking system for being a winner is first, second, and third place. Gold, silver, and bronze. You’re a winner in all three areas, but it’s a little different when you get into first place. During the Olympics, you stand on a step that is […]

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Have You Developed Your Opinion Filter?

In a world where everyone has an opinion, who should we listen to? Marketers bombard us with products and services that we must have in order to live a happy and productive life. Our social media feed barrages us with advice on how to feel. News pundits tell us how we should think. Employers, colleagues, […]

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How Do You Reward Your Loyal Customers?

We’ve all seen businesses offering special incentives for new customers. If you’re a loyal customer to one of those companies and you see one of these offers that’s not available to you, how does that make you feel? You’re likely to wonder, “Isn’t my loyalty worth something?” Consider the message you’re sending to existing customers […]

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Do You Have the Licenses You Need?

What kind of licenses will you need when you start your new business? We’ve put together a simple breakdown of the licenses and registrations you may need, include business registration, tax registrations, state business licenses, licenses to sell products, renewals, and more. Don’t let these basic requirements become a stumbling block to getting your new […]

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Friday 5 for March 23rd, 2018

How to Not Crumble When Your Small Biz Reaches 50 Employees By Deborah Sweeney Recently, I hit the 50 employee mark with my small business which is, in a word, awesome! When I think about how far we have come over the years, all of the offices we’ve worked out of… 3 minute read Do […]

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Consultant’s Corner: How Much Does It Cost to Replace an Employee?

Q. How do I calculate the cost of replacing an employee? Employee turnover is the attrition of employees through voluntary or involuntary terminations. Employee turnover results in costs (internal and outside services) to the employer, including those for employee separation/departure, lost productivity, recruiting and hiring replacement employees, orientation and training of new employees, etc. While […]

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Do Your Verbals, Vocals, and Visuals Match?

While email, texting, and instant messaging have improved our ability to communicate quickly, our overreliance on them may be undermining our ability to communicate successfully. Countless research studies have shown that we communicate most effectively in real-life, real-time conversations. Albert Mehrabian, Professor Emeritus of Psychology at UCLA, has conducted numerous experiments dealing with the communication […]

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Are You a Victim of the Customer Service Gap?

Sometimes, you want to have a gap—a gap between you in front and your competitors far behind. But other times a gap is dangerous, particularly a gap between the service you think you’re providing and what your customers actually think of your service. Surveys have found that as many as 80 percent of companies think […]

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Why Small Businesses Should Think About Cybersecurity

Cybersecurity isn’t just a concern for the big companies. It affects businesses of every size, and as many as half of all small businesses experienced cybersecurity issues in the past year alone. We’ve debunked some of the most common myths you’ll hear about small business cybersecurity, all in our latest post on our blog, including […]

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