Creating Dynamic Culture

Do you have a culture that has your employees waking up excited to come to work? It can happen! In this interview with Tom Kellogg of ParsonsKellogg, he talks about some of the things he implemented in his business to try to create that kind of powerhouse dynamic culture. A culture like that yields more […]

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Anticipating Customer Needs

What’s even better than taking care of customer’s needs with great customer service? Having customer service that anticipates your customer’s needs and takes care of them before they even think to ask! On the old tv show M*A*S*H, Radar O’Reilly was the ultimate assistant for Colonel Potter, anticipating his needs so thoroughly that he would […]

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Taproom Coffee: Education as a Marketing Strategy

“Education is an integral part to our image and identity,” says Jonathan Pascual, owner of Kirkwood Georgia’s Taproom Coffee. Jonathan uses free educational events to bring people to Taproom and ignite their passion in the things that Taproom offers. Taproom hosts monthly beer and coffee classes and they’re gearing up for their first “palate class,” […]

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Friday 5 for the Week of April 21st, 2017

GSB TV: Demonstrating Customer Appreciation With: Ricardo Jimenez and Rachel Baker Have you ever put effort into something only to feel unappreciated? If you don’t treat your customers right, they could very well feel the same way. In fact, 68% of customers will leave… Watch session Helping Customers Self-Confirm Their Buying Decision By: Shep Hyken                                     […]

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GSB TV: Demonstrating Customer Appreciation

Have you ever put effort into something only to feel unappreciated? If you don’t treat your customers right, they could very well feel the same way. In fact, 68% of customers will leave a company when they feel unappreciated. In this session of the GSB TV Customer Service Show, Ricardo Jimenez and Rachel Baker talk […]

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Startup? Don’t Forget These 4 Areas

The final phase of starting a new business involves several administrative matters. With the business entity formed and registered, the physical facility ready, the new business owner must address outside professional support: banking, insurances, accounting and tax systems, and staffing. Some of these administrative elements significantly impact the financial health and management efficiency of the […]

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How to Build a Team

An organization includes a whole group of people, from employees to partners to other forms of support and even customers. But entrepreneurs are often natural DIYers, self-starters who tend to go it alone. To get from one to the other, a business owner has to learn how to glue a company together. One of the […]

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