Converting Prospects into Paying Customers

As a small business owner, your number one goal at all times is to find ways to get one more customer. You’re looking for ways to convert every business prospect you can into a paying customer, starting with just one purchase until they become a regular. As a result, it can be particularly disheartening when […]

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Friday 5 for December 29th, 2017

Free Can Be a Great Customer Service Strategy By Shep Hyken Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small… 3 minute read Questions for Your Parental Leave Policy By […]

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Free Can Be a Great Customer Service Strategy

Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small for you—really small—but the customer on the receiving end may see it as very valuable. A restaurant owner might occasionally buy […]

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Questions for Your Parental Leave Policy

There are many factors that go into a business’s decision on whether to offer parental leave. There are legal questions: businesses with 50 or more employees are required by law, while certain states have set requirements for smaller employees, as well. There are the logistical questions: what resources do you have available to enable you […]

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Consultant’s Corner: Protecting Your Business from Employee Theft

Q: I’m looking to start a new mobile auto detailing business. My biggest concern is protecting my business, particularly from employee theft. What can I do in my hiring procedures? Effective hiring procedures are important for every employer; however, since you will have employees taking company assets off premise, handling customer cash payments, working on […]

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Small Biz Stories: Training and Education

Many professions and businesses require additional training and education above and beyond the knowledge necessary to start and run a business every day. Louie Northern of Ascend Aerials needed specific training in several different aspects of using UAS, or drones, to get his company off the ground. First, he had to attend flight school, learning […]

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Friday 5 for December 22nd, 2017

4 Steps to Handling Holiday Stress By Shep Hyken The holidays are meant to be a time of joy, but for many businesses and customers, it’s a time of great stress. Crowds, traffic, and time crunches pile atop one another to create stress… Watch video Keep the Focus on Your Message, Not Your PowerPoint Slides […]

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4 Steps to Handling Holiday Stress

The holidays are meant to be a time of joy, but for many businesses and customers, it’s a time of great stress. Crowds, traffic, and time crunches pile atop one another to create stress for customers, who might take it out on your employees. So how you can and your team handle this busy season—and […]

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