Are You Going the Wrong Way?

If you’re going to win, you have to be able to identify when it’s time to change directions. No matter how hard you’re working and how fast you’re going, if you’re going the wrong way then you’ll never reach your destination. Jim Marshall was a teammate of mine on the Minnesota Vikings and a fantastic […]

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3 Things Every Company Culture Needs More Of

Last week, I found myself reading Fran’s post about how a winning culture begins at the home. The theme kept following me all throughout the week, particularly in a Twitter chat I took part of Friday morning on celebrating entrepreneurship. One of the questions that came up asked why celebrating entrepreneurship is important. Other participants […]

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What to Do When Your Spouse is Your Business Partner

Running a business with your spouse can be a dream come true—but it also comes with its own set of unique challenges. What does it mean for you when your business partner is also your partner in life? There are some great benefits including the higher levels of trust and mutual understanding, but also some […]

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Improve Customer Service a Tiny Bit at a Time

Sometimes thinking small is the best way to make a big improvement. Think about customer service. If you’re just a little bit better than average, all the time, that adds up. Even if you’re just 1% better than average, but you’re consistently 1% better than average every single time without fail, that will help you […]

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Friday 5 for August 11th, 2017

The Right Process Can Reduce Customer Complaints By: Shep Hyken Many problems that cause customer complaints boil down to a failed process. Good intentions can be ruined by human error, and create a bad experience—a Moment of Misery—for… Watch video How to Handle Wage Garnishment By: ADP Around 7 percent of employees had their wages […]

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Managing in Cyberspace

In today’s work environment, it has become a necessity for many businesses to hire employees or independent contractors who take care of their work out of office. Here are a few keys to help employers manage their out of office employees effectively. Managing your employees in an office setting requires a fairly common protocol. You […]

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Embrace Failure!

If you’re a business leader, you have a responsibility to embrace failure. Most people—especially leaders, executives, managers, CEOs, administrators, chairpersons—avoid failure, both word and subject, as they would day-old sushi or French opera. Failure, it seems, is not a fit topic for polite conversation. For that matter, neither is doubt, fear, uncertainty, or lack of […]

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