6 Lessons from the Vacation Sales Boiler Room

There we were, lazily stretched out on a beach bed, aimlessly gazing out at the aquamarine water of the Caribbean. It was the third day of our five day vacation. My wife and I hadn’t done much, which I suppose is the whole point of a vacation. But as my traveling companion for the past […]

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We’re All Responsible for the Customer Experience!

Who is responsible for the customer experience in your business? Every department should be contributing, from marketing to communication to sales and more. Customer service is everything you do that touches the customer, and when everyone does their job, the customer does what all of us hope they will do: come back again and talk […]

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Embracing Sustainability in Your Business

A focus on sustainability—taking care of your local community and the environment—is a powerful force for attracting and retaining millennial employees. But how do you implement sustainability into your business? We have some ideas, beginning with taking suggestions from your team, spreading the news to your local community, and articulating your vision clearly. Learn more […]

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Friday 5 for May 11th, 2018

3 Sports-Themed Small Businesses Anyone Can Start Up By Deborah Sweeney If you’re passionate about the game and want to start a company with a sports slant, but have little else propelling you forward beyond the love of the game, here’s a look at three types of businesses that… 3 minute read Turn Your Mishaps […]

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Recommended Reading: To Love Amazon, or Not to Love Amazon

What have you been reading this week to keep you informed, inspired, and entertained in your business? Let us know in the comments below! Amazon: Good or Bad? On the one hand, Amazon clearly is a tough competitor for brick and mortar retailers, who see fewer people coming in and more shopping online. But it […]

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Guidelines for Fair Interviews

How should you conduct your interviews with potential new employees? How should they feel? What topics should your prioritize and emphasize? It’s important for you to know the questions you not ask, to avoid potential legal discrimination. Consider focusing more on attitude-based questions as opposed to just skills exclusively. For more on these and other […]

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Turn Your Mishaps into Wins!

Do you have processes in place to turn minor mishaps into major wins? I recently witnessed a great example of an organization that knows exactly what to do. At a recent St. Louis Blues game, a fan a few rows ahead of me was hit in the head by a puck that came over the […]

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3 Sports-Themed Small Businesses Anyone Can Start Up

The sky’s the limit when it comes to starting a sports-themed small business — for the most part anyway. Some occupations, such as becoming an agent, publicist, or TV presenter, come with requirements like a relevant college degree and previous job experience within the field. Others, like bracket betting businesses or selling discounted tickets, have […]

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Friday 5 for May 4th, 2018

Are You Eligible for an SBA Loan? By Fran Tarkenton Has this ever happened to you? You walk into your local bank branch looking for a small business loan, and you’re told that you’re not eligible for an SBA loan. Does that mean you’re not qualified… Watch video Banish These Phrases from Your Customer Service […]

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