Why You Need a Work Ethic Like Belichick and Saban

If you’re a football fan like me, than you’re living in maybe the most remarkable time in our sport’s history. With apologies to icons of past eras like Vince Lombardi, Paul Brown, and Bear Bryant, we are witnessing the greatest football coaches of all time in both the NFL and college football. Bill Belichick and […]

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Using an Employee Handbook to Define Company Policies

An effective employee handbook that lays out all of your company policies can be a great benefit to your small business. Although there’s no kind of legal requirement forcing you to develop a handbook for your small business, experts have found that companies with a handbook that spells out the company’s rules, policies, and procedures […]

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Embrace Your Happiness to Achieve Success

Many people think that if they work hard, then that will make them successful and happy. But what if it’s the other way around? What if being happy increases your productivity and improves your chances of success? That’s what new research is finding, and it reverses the way many of us mentally connect these things. […]

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Friday 5 for February 24th, 2017

GSB TV: Building a Customer-Centric Culture With: Rachel Baker and Chris Barnes A business that is focused on its customers, and makes that ethos clear at every level and every interaction, will provide great customer service and create enthusiastic… Watch session What Entrepreneurs Need to Know About Incorporating Franchises By: Deborah Sweeney According to Statista, […]

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GSB TV: Building a Customer-Centric Culture

This week on the GSB TV Customer Service Show, Rachel Baker and Chris Barnes talk about how you can build a customer-centric culture in your business. A business that is focused on its customers, and makes that ethos clear at every level and every interaction, will provide great customer service and create enthusiastic, loyal customers. […]

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Consultant’s Corner: Do I Have to Pay Employees When Bad Weather Closes the Business?

Q. Are employers required to pay employees for days they could not come to work due to inclement weather and the building was closed? While you may want to consult your local labor lawyer to confirm your employee compensation requirements for particular business closure situations, as a general rule, exempt employees will need to be […]

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What is Liquor Liability Insurance?

Any business or individual that manufactures, distributes, or uses alcoholic beverages is at risk of being held liable for the actions of drunk patrons. Although this risk can occasionally affect individuals at home, it generally applies to commercial enterprises such as restaurants, bars, package stores, private clubs, and sports facilities. Liquor liability is a serious […]

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