Phrasing Matters

Have you ever noticed the subtle differences between how employees ask you questions at different businesses? Servers at one restaurant versus another, for example? The differences can be subtle, but those differences matter! The words you say can be the difference between a satisfactory and an amazing customer experience. Think about the words and phrases […]

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A Process for Learning from Failure

For the past year and a half, my brother and I have been working on a SaaS startup company. As part of that process, like for pretty much any business owner, we have to go in and make presentations to prospects. I recently lined up someone who I thought was a tremendous prospect. I went […]

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Long Term Focus for Small Business

As a small business owner, it’s easy to get caught up in the excitement of an average day. Especially when work piles up in and around the office, entrepreneurs don’t always take the time to consider the long term impact of what they’re doing. Here are a few things to keep in mind that will […]

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Is Your Workplace Derailing Your Productivity and Health?

Your workspace affects your employee productivity—and their health. And while there may be some aspects of your workspace that is negatively impacting your team, many problems are relatively easy and cheap to solve. Looking at Leigh Stringer’s book The Healthy Workplace: How to Improve the Well-Being of Your Employees—and Boost Your Company’s Bottom Line, we’ve […]

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Consultant’s Corner: LP vs. LLP

Q. Is an LP the same as an LLP? If not, what are the advantages and disadvantages of each entity? LP stands for Limited Partnership, while LLP stands for Limited Liability Partnership. The two structures are very different from purpose, governance, and legal liability perspectives: Limited Partnership (LP) LPs are commonly used for long-term real […]

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Friday 5 for November 3rd, 2017

Making It to Game 7: How Entrepreneurs Can Embrace a World Series Mindset By Deborah Sweeney Athletes embody the kinds of traits that make for becoming great entrepreneurs. Making it to your own version of Game 7 is truly in a league of its own for anyone with a small business… 4 minute read What […]

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Just Breathe

In the course of our day, we often get spun up, anxious, or nervous about something. Maybe it’s the pre-presentation jitters or asking-for-the-sale shakes. Maybe it’s your first big group presentation, or your first time in front of a large audience. Your nerves go into overdrive, and you unknowingly slip into reaction mode with very […]

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Fully Commit to Your Game Plan

When I decide to do something, I fully commit to doing it. If I think that something is worth doing, then it is worth doing right, giving it my full attention and best effort. It might succeed, it might not—but I want to give it the best I have. As a quarterback, the time to […]

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Don’t Make the Customer Service Mistake You Saw in “Pretty Woman!”

We’ve all heard the saying, “Never judge a book by its cover.” That rule is very important in customer services. Sometimes people make the mistake of prejudging a potential customer based on outward appearances—what they’re wearing, what car they’re driving—and can miss out on good business! Treat customers like customers, unless proven otherwise, not based […]

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