GSB TV: Quick Tips for Better Customer Service

This week on the GSB TV Customer Service Show, Rachel Baker and Ricardo Jimenez look at four important parts of a great customer service strategy. Everyone has had good and bad experiences in customer service—whether as the customer service representative or simply as the customer. How that experience goes can make or break the relationship […]

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A Brand Is…

Your brand. Everyone says you need one, and that it needs to be strong. With all these messages going around about branding, do you really know what it means? Don’t let “branding” just be vague, empty rhetoric. Make it real. Here are some of the things we mean when we talk about a brand. Logo […]

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Listing What Not to Do

You only have so many hours in the day and week, so using them wisely and productively is critical to helping your business succeed. For many business owners, the to-do list is a big part of their routine. It helps them know what needs to be done, and how soon. But have you considered using […]

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Consultant’s Corner: Establishing a Simplified Employee Pension Plan

Question: What is required when establishing a SEP Plan? A Simplified Employee Pension (SEP) Plan, also referred to as a SEP-IRA, is one of the easiest small business retirement plans to set up and maintain. You can make sizable contributions for yourself and any eligible employees. There’s little administration, any employer—including self-employed individuals—can establish a […]

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3 Tax Tips Post Graduates Need to Know

Every morning you wake from your all-too-crammed condo that you share with your three best friends, or maybe from the room you rent from a nice elderly lady who cuts your rent a little each month because you help her with the gardening on the side, to make yourself a cheap cup of coffee and […]

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Beef ‘O’ Brady’s: Entrepreneurial Advice

Reed Parker is the owner of a Beef ‘O’ Brady’s franchise in Dallas, Georgia, and shares his advice for entrepreneurs. He focuses on maintaining a positive outlook: if you’re down on your luck, the best way to move forward is to handle it positively. Set goals, and find what you’re passionate about. If you’re doing […]

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Friday 5 for March 10th, 2017

Surround Yourself with a Winning Team By: Fran Tarkenton Sports gives us such a great window into the rest of our lives. Over four quarters, nine innings, two halves, or whatever frame it uses, a game is a miniature lesson. The coaches… 7 minute read GSB TV: How to Get from Idea to Reality With: […]

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GSB TV: How to Get from Idea to Reality

This week on the GSB TV Leadership Show, Will Adams and Matt Tarkenton offer tips for getting from idea to reality and developing an innovative culture. Drawing inspiration from Adam Bryant’s interview with John Nottingham and John Spirk of Nottingham Spirk, they look at simple steps any small business owner can implement into their daily […]

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