Banish These Phrases from Your Customer Service Lexicon

May 1, 2018 // Shep Hyken

We’ve all heard them. The phrases that set our teeth on edge. That get us so frustrated. That drive us crazy! Some of those maddening phrases are slowly fading away, but we all hate certain phrases, and we hear them far too often in our customer service interactions. Here are 10 phrases you should try to avoid in your customer service!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.