Friday 5 for February 9th, 2018

Don’t Lie to Yourself, Give a Great Presentation! By Will Adams Tell me if this scenario sounds familiar. You’ve been asked to speak in front of an audience. You’ve agreed, and the date has been set. But as you begin to prepare for the big… 4 minute read Book Review: The Growth Dilemma by Ami […]

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Friday 5 for February 2nd, 2018

7 Consultative Techniques to Close More Sales By Will Adams In consultative sales, sellers need to understand the person sitting across from them. And to truly understand someone, their issues and goals, you have to ask questions and listen… 6 minute read How Will “Facebook Zero” Impact Your Business? By Harry Kierbow Just in case […]

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Recommended Reading: Don’t Say “Super Bowl!”

There are so many new articles, books, profiles, and the like written each week that it’s impossible to keep up! But with our recommended reading, you can track some of the most important and most interesting news and ideas for small business owners today. Books: Many of the world’s most successful groups have been characterized […]

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Friday 5 for January 26th, 2018

5 Tips to Stay Competitive in 2018 By Shep Hyken No matter what your business is, what industry you’re in, things are changing. Technology is constantly changing how we do things, and what our customers expect. So you have to keep up… Watch video What We Can Learn from the Greatest Generation By Will Adams […]

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Friday 5 for January 19th, 2018

What Can the Winter Olympics Teach You About Getting Your Small Biz in Shape? By Deborah Sweeney One thing I have always liked about the Winter Olympics is the event’s close proximity to the start of the New Year. At the start of January, entrepreneurs kick off the year bright-eyed… 3 minute read What Will […]

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Friday 5 for January 12th, 2018

Smile and Dial By Will Adams The phrase “smile and dial” has existed in the sales and customer service profession since the advent of the telephone. Yet despite this longevity, what ought to be common practice isn’t!… 4 minute read Use Common Sense in Your Customer Service By Shep Hyken Have you ever run into […]

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Recommended Reading for January 10, 2018

Keeping up with all the latest news and advice isn’t easy—so we’re here to help with some recommendations for the essential reading for small business owners and entrepreneurs this week. We’ve got it all, from books to news to insights and features. Don’t miss out on the most important things going on today! New Books: […]

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Friday 5 for January 5th, 2018

Ask Yourself These 4 Questions Before Starting a Business in 2018 By Deborah Sweeney                              Are you ready to be an entrepreneur in 2018? Maybe you have a side gig you’re ready to turn into a full-time business or you’re excited to own and operate a franchise. You’re ready… 4 minute read Don’t Charge Extra for […]

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Friday 5 for December 29th, 2017

Free Can Be a Great Customer Service Strategy By Shep Hyken Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small… 3 minute read Questions for Your Parental Leave Policy By […]

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