Friday 5 for October 13th, 2017

4 Female Athletes Successfully Embracing Entrepreneurship By Deborah Sweeney All throughout October, female entrepreneurs everywhere are celebrating National Women’s Small Business Month. There are more than 11 million woman-owned businesses… 4 minute read Pay Attention to Passive Job Seekers By ADP When we’re looking to hire a new employee, many of us focus on active job […]

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Friday 5 for September 29th, 2017

When Should You Pick Up the Phone? By Will Adams Professionally, email has become many people’s favorite way of communicating—myself included. But it raises the question, when should you pick up the phone and call someone instead… 4 minute read Prepare for National Customer Service Week By Shep Hyken National Customer Service Week is coming […]

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Friday 5 for September 22nd, 2017

Avoid These Deal-Killing Phrases By Will Adams Even the slightest mistake in word choice can turn a prospect or client off. The words we choose can make or break a deal, which means we spend a lot of time thinking about the words… 3 minute read Don’t Make These Common Tax Mistakes! By ADP Taxes […]

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Friday 5 for September 15th, 2017

5 Ways to Prep Small Businesses Facing Natural Disasters By Deborah Sweeney If there’s a severe storm or major weather trouble on the horizon, don’t leave your customer base in the lurch. Establish a crisis communications plan for how you will deliver disaster… 4 minute read Be Authentically You By Will Adams If you dress, […]

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Friday 5 for September 8th, 2017

How to Achieve Peak Performance By Fran Tarkenton I would have to think that most people are interested in peak performance, whether it be individually, as a team, or as a business. How do we, in the most stressful situations, perform… 2 minute read Is Your Mindset Above the Line? By Will Adams “Leadership is […]

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Friday 5 for September 1st, 2017

Ask Your Customers the Extra Question By Shep Hyken Customers may ask you a lot of questions, but they don’t always know the right questions to ask. And even if you give them answers to all the questions they ask, if you leave… Watch video The Lost Art of the Handwritten Thank You Note By […]

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Friday 5 for August 25th, 2017

The Power of Personalization By: Shep Hyken You may know the 4 P’s of Marketing, but do you know the 5th? Learn how to use personalization to create a more powerful experience for your customers and add value to… Watch video Can You Shorten Your Sales Cycle? By: ADP One valuable way to boost your […]

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Friday 5 for August 18th, 2017

3 Things Every Company Culture Needs More Of By Deborah Sweeney Being inclusive does more than positively impact entrepreneurs, but it sets the tone for how their company culture is established too. Even if you already have a solid work… 3 minute read Improve Customer Service a Tiny Bit at a Time By Shep Hyken […]

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Friday 5 for August 11th, 2017

The Right Process Can Reduce Customer Complaints By: Shep Hyken Many problems that cause customer complaints boil down to a failed process. Good intentions can be ruined by human error, and create a bad experience—a Moment of Misery—for… Watch video How to Handle Wage Garnishment By: ADP Around 7 percent of employees had their wages […]

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Friday 5 for August 4th, 2017

GSB TV: How to Treat Your Employees Better With: Ricardo Jimenez and Chris Barnes             Your employees are absolutely essential to the operation of your business. They solve problems, interface with customers, make sales, handle daily responsibilities—all… Watch session A Winning Culture Starts at Home By: Fran Tarkenton Culture trumps everything else in how you run […]

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