Consultant’s Corner: Resources for Measuring Customer Service

Q. I’m looking for ways to measure my customer service. What do I need to look for, and where should I look? A. Managing and measuring customer service varies by type of business products and services and can include counting customer calls and inquiries, measuring response time, customer surveys, improving written customer policies and procedures, product […]

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Consultant’s Corner: Maximizing Your Credit Score with a Balance Transfer

Q. How does shifting debt from one credit card to another and reducing the credit utilization impact your overall credit profile and credit score? Will it increase, decrease, or stay the same? Credit card utilization is one of the most important factors credit scoring models use to calculate one’s credit score. Generally speaking, there is […]

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Consultant’s Corner: Filing a Patent

Question: I’d like to file a patent. How do I perform a patent search and complete the process of filing a patent? Patent Basics A patent for a product or business process invention is the grant of a property right to the inventor. Patent protection prevents others from using a product or business process invention […]

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