All the World’s a Stage

January 30, 2018 // Shep Hyken

Have you ever considered the way that business is like show biz? If you run a retail store, the retail floor is the stage, and your employees are the actors. But it’s not about following a strict script; it’s more like improv, where your team has to engage with customers and respond appropriately. The best have to cultivate the ability to communicate and find ways to be better today than yesterday.

Learn more in this week’s video!

Shep Hyken

Shep Hyken is the Lecturer of Customer Experience for the Tarkenton Certificate in Entrepreneurship and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to hyken.com.